About Orders
Q:Can I get my money back if i'm not satisfied?
A:Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used.
All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time.
For more information on our purchase guarantee, please visit our purchase guarantee page here.
Q:Will I receive any order email after the order?
A:Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.
Q:Do you offer a price match?
A:We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.
Q:What should I do after change my mind?
A:We will process the order in 24 hours. If you need to change the doll details or cancel the order, please email us asap, we will check it and reply to you soon. Here are more details about canceling.
Q:Can I visit your store before order?
A:No, sorry that our warehouse license doesn’t support visiting or picking up the parcel anymore, and here are our ready doll images for you to check the doll body, and you can also whatsapp us for the real doll pictures.